--- title: Frequently Asked Questions description: FAQ --- [Skip to content](https://info.everywherecomms.com/knowledge/faq#main-content) [![EVERYWHERE\_logo\_Color-3](https://info.everywherecomms.com/hs-fs/hubfs/EVERYWHERE_logo_Color-3.png?width=225&height=35&name=EVERYWHERE_logo_Color-3.png)](https://info.everywherecomms.com/knowledge/?hsLang=en) - Quick Start Show submenu for Quick Start - [Transferred Device Setup Tutorial](https://support.everywherecomms.com/showcase/cme7gei8t01cpwv0its994lps?utm_source=cp-menu) - [New Device App Setup Tutorial](https://support.everywherecomms.com/showcase/cmem2r4r501io1j0hoe2lf2gk?utm_source=cp-menu) - [Bluetooth Pairing Tutorial](https://everywherecomms.com/pages/bluetooth-pairing-everywhere-app) - Resources Show submenu for Resources - [Learning Tour](https://support.everywherecomms.com/demo/cmdnhq1sy078a9f96oxjfxl89?utm_source=cpmenu) - [How-to Videos](https://www.youtube.com/playlist?list=PLEPJrMjMTsUrX5PVx6CzSoXqFiSeYqRwv) - [Status Page](https://everywherecomms1.statuspage.io/) Open main navigation Close main navigation - Quick Start Show submenu for Quick Start - [Transferred Device Setup Tutorial](https://support.everywherecomms.com/showcase/cme7gei8t01cpwv0its994lps?utm_source=cp-menu) - [New Device App Setup Tutorial](https://support.everywherecomms.com/showcase/cmem2r4r501io1j0hoe2lf2gk?utm_source=cp-menu) - [Bluetooth Pairing Tutorial](https://everywherecomms.com/pages/bluetooth-pairing-everywhere-app) - Resources Show submenu for Resources - [Learning Tour](https://support.everywherecomms.com/demo/cmdnhq1sy078a9f96oxjfxl89?utm_source=cpmenu) - [How-to Videos](https://www.youtube.com/playlist?list=PLEPJrMjMTsUrX5PVx6CzSoXqFiSeYqRwv) - [Status Page](https://everywherecomms1.statuspage.io/) - [Contact Support](https://www.everywherecomms.com/contact-support.html) [Contact Support](https://www.everywherecomms.com/contact-support.html) The EVERYWHERE Knowledge Base – support for onboarding, training, and support. - There are no suggestions because the search field is empty. 1. [EVERYWHERE Knowledge Base](https://info.everywherecomms.com/knowledge?hsLang=en) 2. [Knowledge & Resources](https://info.everywherecomms.com/knowledge/knowledge-resources?hsLang=en) 3. [FAQs](https://info.everywherecomms.com/knowledge/knowledge-resources?hsLang=en#faqs) # Frequently Asked Questions ## Explore frequently asked questions about the EVERYWHERE Mobile App, Garmin inReach devices, EVERYWHERE Hub functionality, messaging, SOS, and team tracking. Start here for fast help. ### Review FAQs for: - EVERYWHERE Platform - [inReach Device](https://info.everywherecomms.com/knowledge/faq#device) - [EVERYWHERE Mobile App](https://info.everywherecomms.com/knowledge/faq#app) - [EVERYWHERE Hub](https://info.everywherecomms.com/knowledge/faq#hub) ### EVERYWHERE Platform **What is the EVERYWHERE Platform?** *The EVERYWHERE Platform is an integrated communication, tracking, and safety solution built for remote and high-risk teams worldwide.*It combines hardware, software, and satellite services to enable secure communication, real-time tracking, and emergency response — even in the most austere environments. --- **What services are included in the EVERYWHERE Platform?** *The platform includes Global SOS, team tracking, two-way messaging, and location-based services.* - **Global SOS**: 24/7 monitored emergency response via Garmin Response - **Tracking**: Live and historical location sharing of teams and assets - **Messaging**: Two-way text messaging via cellular, Wi-Fi, or satellite - **Routing**: Intelligent network selection for optimized message delivery --- **Who uses the EVERYWHERE Platform?** *It’s trusted by enterprise, defense, humanitarian, and government agencies operating in off-grid or mission-critical environments.* Organizations that require real-time visibility, communication, and emergency response — especially where traditional infrastructure is limited — rely on the platform. --- **How is the EVERYWHERE Platform different from using Garmin devices directly?** *EVERYWHERE adds enterprise-grade services, security, and control to Garmin’s satellite hardware.* It includes features such as user management, secure cloud hosting, TAK/ATAK integrations, compliance monitoring, and team coordination tools not available in the consumer Garmin ecosystem. --- **What kinds of networks does the platform use?** *The platform supports Wi-Fi, cellular, and Iridium satellite — and automatically uses the best available option.* This capability, known as **Intelligent Routing**, ensures reliable message delivery whether you're in an office, on LTE, or in a remote, no-signal zone. --- **Does the EVERYWHERE Platform require a subscription?** *Yes, active service plans are required to access core platform features.* Plans vary depending on your use case and include options for message volume, tracking intervals, and device integrations. Contact **sales@everywherecomms.com** for detailed pricing. --- **Is the EVERYWHERE Platform secure?** *Yes — it offers encrypted communication, SSO, audit logs, and secure hosting.* The platform is designed for enterprise and government-grade deployments, with compliance-ready infrastructure, permission controls, and robust data privacy practices. --- **How do I onboard my team to the EVERYWHERE Platform?** *Onboarding includes user creation, device assignment, and platform training.* Depending on your service plan, onboarding support may include: - Admin access to the Hub - Device activation assistance - User provisioning and team setup - Live walkthroughs or recorded training For advanced configurations (like SSO or integrations), additional implementation services may be required. --- **How long does onboarding typically take?** *Most teams are operational within 2–5 business days,* depending on team size, number of devices, and whether integrations like TAK are included. Faster onboarding may be available for small deployments; complex rollouts may require more time. --- **Is TAK/ATAK integration supported?** *Yes — TAK integration is available on select plans and requires configuration.* Depending on your service level, EVERYWHERE can support: - Real-time location streaming into TAK - Emergency alerts pushed into your TAK server - ATAK plug-in support for sending messages - Offline-to-online message delivery via Iridium Please click on the Contact Support button at the top-right of the Customer Portal or contact your Customer Success Manager for TAK/ATAK integration eligibility. --- **What level of uptime does the EVERYWHERE Platform provide?** *The platform is designed for high availability and disaster-resilient architecture.* Most service tiers include 99.9% uptime for web-based and API services. Depending on your subscription, uptime SLAs may vary — contact sales for service level agreement details. Subscribe to the EVERYWHERE Status Page [here](https://everywherecomms1.statuspage.io/). --- **What happens if connectivity is lost?** *The platform automatically fails over to satellite connectivity when supported by your plan.* If Wi-Fi or cellular is unavailable, your device (if paired with an inReach or enabled device) will route messages over the Iridium network. > Note: Offline capabilities require satellite service, which may not be included in all plans. --- **Can the platform operate fully offline?** *Yes — for users with satellite-enabled hardware and plans that include offline capability.* The app stores messages, forms, and location data locally and syncs automatically when connectivity returns. > Not all devices or tiers support offline operation. Confirm your device plan supports satellite tracking and messaging. #### inReach Device **How does the Garmin inReach work with the EVERYWHERE Platform?** *The inReach acts as a satellite communicator that integrates with the EVERYWHERE Hub and App.* It sends messages, shares location, and activates SOS even when you're outside cellular coverage. When paired with the EVERYWHERE App, inReach uses Intelligent Routing to choose between Wi-Fi, cellular, or Iridium satellite networks — depending on availability and your service plan. --- **What inReach models are supported?** *EVERYWHERE supports Garmin inReach devices, including the EVERYWHERE-enhanced versions.* Supported devices include those belonging to the following lines of devices: - inReach® series (e.g., Mini, Mini 2, Messenger, Messenger, Plus, Explorer, Explorer Plus, SE, SE Plus) - GPSMAP® series (e.g., 66i, 67i, 86i, 86sci, H1i Plus) - Montana® series (e.g., 710i, 750i, 760i) These devices are pre-configured for use with the EVERYWHERE Platform. --- **Do I need to activate tracking on the inReach?** *No — for most plans, tracking begins automatically when the device is powered on.* You can disable tracking manually if needed. Depending on your configuration, tracking intervals and history retention may vary by subscription. --- **How do I send an SOS from the inReach device?** *Press and hold the SOS button for 3–5 seconds until prompted to confirm.* On most models, the SOS button is located on the side of the device under a protective flap. Once activated, the device sends a distress signal to **Garmin Response**, which coordinates rescue services based on your location and situation. --- **Can I send messages to anyone, or only other inReach users?** *You can send SMS or email messages to any contact in 150+ countries.* Messages are transmitted via Intelligent Routing using the best available network. ⚠️ *The number of satellite (Iridium) messages may be limited based on your service plan.* --- **Can people reply to my messages?** *Yes — replies are supported via both SMS and email.* SMS replies work in over 40 countries. Email replies work globally. Note: If you're not using a **Dedicated SMS number**, your outbound SMS may expire after a set time window, depending on your plan. --- **Can someone initiate a message to my inReach?** *No — only the inReach user can initiate contact.* Inbound-only messaging is not supported for security and privacy reasons. --- **Can I send photos or videos from my inReach Mini 2?** *No — the inReach Mini 2 supports text messages only (up to 160 characters).* For multimedia messaging (images, videos, voice notes), use the **inReach Messenger Plus or GPSMAP H1i Plus** paired with the EVERYWHERE App. --- **Can I make phone calls with the inReach?** *No — the inReach Mini 2 does not support voice calls.* However, you can assign a phone number to the **GSOC/Dispatch Call Icon** in the EVERYWHERE App. When tapped, this will dial the number from your paired smartphone. The inReach Messenger Plus or GPPSMAP H1i Plus support **Iridium IMT voice messages** (over satellite) — if included in your plan. --- **What is the expected battery life for an inReach device?** *Battery life is about 20 hours with standard use.* This can vary based on your tracking interval, network usage, and environmental conditions. Power-saving modes and tracking frequency can be adjusted in the device settings. --- **Can the inReach be used without the EVERYWHERE App?** *Yes — but pairing with the EVERYWHERE App unlocks Intelligent Routing and platform features.* Standalone inReach usage is supported, but functionality is limited to satellite-only communication. App pairing enables: - Network failover - Team tracking - Multimedia messaging - Access to the Hub and shared contacts --- **How do I pair the inReach with the EVERYWHERE App?** *Pairing is a 2-step process on both the inReach and the App.* Visit: [everywherecomms.com/pages/bluetooth-pairing-everywhere-app](https://everywherecomms.com/pages/bluetooth-pairing-everywhere-app) Follow the instructions based on your OS (Android or iOS) and app type (Companion or Safeguard). --- --- **What service plans are available for the inReach device?** *Plans vary by tracking interval, message volume, and access to premium features.* Every inReach device must be assigned to an active service plan. Plan levels may include: - Satellite messaging quotas (Iridium) - Customizable tracking intervals (e.g., every 2, 5, 10 minutes) - Geofence and alerting capabilities - Access to integrations like TAK Contact **sales@everywherecomms.com** for current pricing and plan comparisons. --- **Is coverage truly global with the inReach?** *Yes — Iridium satellite coverage is global, but some restrictions may apply.* inReach works worldwide, including polar regions and remote ocean areas. However: - Some countries restrict satellite communications (e.g., India, China) - Licensing limitations may affect SOS in certain regions - You must comply with local regulations when operating internationally Check Garmin's coverage map and consult your risk/compliance team before deployment. --- **How is SOS handled once I activate it?** *SOS alerts are routed to Garmin Response, which coordinates emergency services.* Once activated: 1. Your device sends a distress signal with GPS coordinates 2. Garmin Response contacts you via message to verify your status 3. They coordinate with local authorities and your emergency contacts > If paired with the EVERYWHERE App or Hub, your organization may also be alerted internally. --- **Is SOS available 24/7?** *Yes — Garmin Response monitors SOS alerts 24/7/365 globally.* This service is included in most standard plans. Make sure your organization configures emergency escalation preferences in the Hub. --- **How are my messages routed from the inReach?** *Messages are transmitted via the most available and efficient network — satellite, cellular, or Wi-Fi.* When paired with the EVERYWHERE App, the system uses **Intelligent Routing™** to: - Send via Wi-Fi (if available) - Fall back to cellular - Default to Iridium satellite as a last resort > This ensures faster delivery and cost-efficiency, depending on your plan and location. --- **Are messages encrypted or secure?** *Yes — messages are encrypted in transit and stored securely on the EVERYWHERE Platform.* All communication is protected using TLS encryption and stored in secure cloud infrastructure. Enterprise customers can enable: - Role-based access controls - SSO authentication - Audit trails for message history --- **Can I see my message history from the inReach?** *Yes — message history is viewable on both the inReach device and the Hub.* You can review: - Outbound messages - Pending/scheduled messages - Received replies Admins can view organization-wide message logs and export reports if needed. --- **Can I disable messaging or tracking temporarily?** *Yes — users can turn off tracking or messaging directly from the device settings.* However, some organizations may restrict this via Hub-level controls depending on mission requirements. #### EVERYWHERE Mobile App **What is the EVERYWHERE Mobile App?** *The EVERYWHERE App enables global messaging, tracking, and SOS from your smartphone — even off-grid.* It connects users to the EVERYWHERE Hub and can operate standalone or when paired with an inReach device. The app is available on both iOS and Android and supports enterprise-grade tracking, safety, and communication. --- **What are the core features of the App?** *The app supports messaging, team tracking, check-ins, custom forms, and emergency SOS.* Features include: - Two-way messaging (SMS, email, in-network) - Live and historical location tracking - In-app SOS alerts - Teammate location visibility - Pre-set and quick messages - Media uploads (photos, voice notes, videos)\* - Check-in button and custom form support\* > \*Some features may vary depending on your service plan or whether you're paired with an inReach device. --- **What phones are supported?** *The app works on most modern smartphones.* - **iOS**: Version 15.0 or later - **Android**: Version 7.0 or later Performance may vary based on OS version and hardware. --- **Do I need an inReach device to use the app?** *No — the app works as a standalone tool or can be paired with a satellite device.* Standalone users can operate fully via Wi-Fi or cellular. Pairing with a Garmin inReach unlocks **satellite failover**, team awareness in disconnected environments, and SOS via Iridium. --- **How do I pair the app with a Garmin inReach?** *Pairing allows the app to send data over Iridium satellite when no cellular/Wi-Fi is available.* To pair: 1. Turn on Bluetooth on your phone 2. Enable pairing mode on the inReach 3. Open the EVERYWHERE App and follow the prompts Visit: [everywherecomms.com/pages/bluetooth-pairing-everywhere-app](https://everywherecomms.com/pages/bluetooth-pairing-everywhere-app) for full instructions. --- **Can I send messages without internet or cellular service?** *Yes — if you’re paired with a satellite-capable device.* The app will automatically switch to Iridium satellite when needed (via the inReach device). Without a satellite connection, messages will be stored and sent automatically when coverage returns. --- **What is Intelligent Routing™?** *The app uses Intelligent Routing to choose the most reliable and cost-effective network.* Messages are automatically routed over: - Wi-Fi (if connected) - Cellular (if available) - Satellite (if paired with an inReach) This helps ensure message delivery in all environments — from downtown to off-grid. --- **Can I see my teammates on the map?** *Yes — the Map screen allows you to view the live or last known location of teammates.* To view a teammate: 1. Tap the **Teammates** icon 2. Select a user 3. See their location, distance, and bearing Visibility depends on tracking settings and organizational permissions. --- **How do I send an SOS from the app?** *Slide and tap the red SOS button at the top of the main screen.* SOS alerts can be sent from: - The standalone app (Safeguard version) - The Companion App (when paired with an inReach) > **Note**: For Companion App users, the app must be Bluetooth-paired to an inReach device to transmit SOS over satellite. --- **What happens if I take a picture or video outside of coverage?** *The app stores the media locally and uploads it when coverage is restored.* Media will include a timestamp and GPS coordinates. This helps document incidents or locations even without real-time connectivity. --- **Does using the app affect my mobile data plan?** *Yes — use over cellular will consume data.* Messages, images, and media sent over cellular will count against your phone plan’s data allowance. Use Wi-Fi whenever possible to conserve data usage. --- **Can I disable tracking or location sharing in the app?** *Yes — users can turn off tracking manually.* However, your organization may enforce tracking settings via the Hub. In some environments, disabling tracking may be restricted for safety or compliance. --- **Is app data encrypted or secure?** *Yes — the app uses end-to-end encryption and secure cloud storage.* All messages and location data are encrypted in transit and stored securely in the cloud. Access is controlled via user permissions and audit logs are available to admins. --- **Can I fill out check-in forms or custom reports from the app?** *Yes — the app supports custom form submission, including location and time stamp.* These forms are synced to the Hub and can be used for safety check-ins, shift logs, incident reports, and more. --- **What is the difference between the Companion App and the Safeguard App?** *Both versions are part of the EVERYWHERE Mobile App platform, but serve different use cases.* - **Companion App**: For users paired with a Garmin inReach device. Enables satellite communication, team tracking, and SOS fallback via Iridium. - **Safeguard App**: For users without an inReach. Functions fully via Wi-Fi/cellular. Ideal for users who remain in coverage but still require app-based messaging, check-ins, and alerts. > Your organization may assign you to one version depending on your role or mission. --- **Why aren’t my messages sending from the app?** *Check your network status and pairing status if you're using an inReach.* Common fixes: - Ensure the app has **cellular or Wi-Fi** access - If paired, confirm the **Bluetooth connection** to the inReach is active - If out of coverage, the app will **store messages** and send them when connectivity returns - Restart the app or phone if messages remain in “Sending…” for over 10 minutes If issues persist, contact **support@everywherecomms.com**. --- **Can admins control or restrict how the app is used?** *Yes — through the EVERYWHERE Hub, admins can control tracking settings, message visibility, SOS routing, and team structures.* Admin-level controls include: - Tracking intervals and enforcement - Group/teammate visibility - Alerting and escalation paths - Device-user assignments - Geofence alerts and form assignment Access is role-based, and changes take effect in near real time. --- **What types of messages can be sent through the app?** *The app supports several types of messages:* - **Standard messages**: SMS-style text, up to 160 characters - **Quick messages**: Frequently used phrases or instructions - **Preset messages**: Pre-defined text with specific recipients - **Media messages**: Photos, videos, voice notes (available on some plans) - **Check-ins & forms**: For status reports, incident logs, etc. All messages are timestamped and location-tagged (when enabled). --- **Can I delete a message after sending it?** *No — messages cannot be recalled once sent.* For audit and traceability, all messages (including edits) are stored in the platform and visible to admins or managers with the appropriate role. --- **How do I know if my message was delivered?** *Delivery status is shown within the app:* - **Sent**: Message has left your device - **Delivered**: Message was received by the network or device - **Pending**: Message is waiting for connectivity - **Failed**: Message could not be delivered — tap to retry Statuses depend on the network used (Wi-Fi, cellular, satellite). --- **Can I receive responses in the app?** *Yes — messages sent to SMS or email can receive replies, which will appear in your message thread.* - SMS replies are supported in 40+ countries - Email replies are universally supported - Replies from other EVERYWHERE users arrive instantly in-app --- **Does the app work when offline?** *Yes — the app stores messages, forms, and check-ins locally.* Once network (Wi-Fi, cellular, or satellite) is restored, the content will be sent automatically. Your device must remain powered on and Bluetooth-connected to your inReach if using satellite fallback. --- **Can I remove or block apps like WhatsApp or Facebook?** *While the EVERYWHERE App itself doesn’t control third-party apps, government-managed phones can be configured with mobile device management (MDM) tools.* Additionally, Garmin inReach devices and the EVERYWHERE App **do not support social media integrations**, making them ideal for secure, government-restricted deployments. #### EVERYWHERE Hub **What is the EVERYWHERE Hub?** *The Hub is the secure web-based command center used to manage users, track devices, view messages, configure alerts, and respond to incidents.* Accessible via browser, the Hub is where admins and managers oversee operations, manage data, and control the platform in real time. --- **What is the URL to access the Hub?** *You can log in at:* [https://everywhere-hub.com](https://everywhere-hub.com) If your organization uses Single Sign-On (SSO), consult your admin for your unique login URL. --- **What browser is recommended for the Hub?** *Google Chrome is the recommended browser for full compatibility.* Some features may not work properly in Safari, Firefox, or Edge — especially map rendering and data upload functions. --- **How do I view my team’s location in the Hub?** *Use the Tracking page to view live and historical locations.* From the sidebar: 1. Click **Tracking** 2. Use the **Display Group** selector to filter which devices appear 3. Zoom/pan the map to explore data points Device colors are grouped by Display Group. Admins can modify view history, intervals, and more. --- **What is a Display Group?** *A Display Group is a custom collection of devices that are grouped and color-coded for tracking.* Use Display Groups to: - Track field teams separately - Compare live and historical movement - Set different history settings or map views for each group To create one: click the **Groups** icon \> **+ Add Group** \> choose **Device Tracks** or **Heatmap**. --- **How do I create a heatmap?** *Create a new Display Group and set the type to “Heatmap.”* Heatmaps visualize where users spend the most time, based on accumulated track points. Bright areas indicate high activity. This helps identify patterns, out-of-bounds behavior, or mission density. --- **Why isn’t my heatmap showing up?** *The map type must be set to raster, not vector.* Switch to raster maps using the settings icon on the Tracking page. Heatmaps require raster tiles for visualization and won’t render on vector maps. --- **How do I create or upload a geofence?** *There are two ways to create geofences:* 1. **Manual**: From the Tracking page, click the **Fence** icon \> **+ Add Fence** 2. **Upload**: Use the in-app uploader to import a `.kml` file at the **device level** > Note: Uploading via the “...” menu on the Tracking page will only show fences temporarily — not persistently. --- **Why isn’t my KML file saving to the Hub?** *KML files must be uploaded from the Devices section to be saved permanently.* Use the upload function in the **Devices page** rather than the Tracking map if you want geofences to persist across sessions. --- **Why does the Hub take a long time to load?** *This is usually caused by a large number of unresolved alerts.* To improve load time: 1. Click the **bell icon** (Notifications) 2. Go to **Alerts** 3. Use **Select All Visible** and **Dismiss** Repeat as needed. Dismissing old alerts improves dashboard performance. --- **How can I limit how much tracking history is displayed?** *Edit the Display Group settings to adjust history duration or point count.* Steps: 1. Click the **Groups** icon 2. Select the pencil icon on your Display Group 3. Adjust the **Point History** or **Live Stream** settings - Use the “Last \_\_\_ points” or “Between dates” options - Save your changes --- **What are “Live Stream” and “Point History” in Display Groups?** *These are different tracking modes:* - **Live Stream**: Shows the most recent points only (real-time updates) - **Point History**: Shows all points between two dates for historical review Choose the mode depending on whether you want a current view or an after-action analysis. --- **How do I switch between vector and raster maps?** *Use the map layer icon or settings to toggle between map types.* Raster maps are required for some features (like heatmaps). Vector maps offer smoother zooming and customization but have limited layer compatibility. --- **Why aren’t my maps loading at all?** *Certain ad blockers (e.g., uBlock Origin) prevent map tiles from displaying.* Disable all ad blockers or whitelist the domain `everywhere-hub.com`. --- **How do I download or export tracking data?** *Admins can export location or message history from the Reporting or Devices tab.* Click the download/export icon, choose the format (CSV, KML, or GPX), and set your filters. --- **What user roles exist in the EVERYWHERE Hub?** *User permissions are managed by role, which determines what each person can view and edit.* Common roles include: - **Admin**: Full access to all Hub features, devices, and user management - **Manager**: Can view and manage assigned groups/devices, limited user creation - **User**: Can view their own data and assigned groups only - **Read-only**: View access only, no ability to make changes Your organization's admin can customize or limit access as needed. --- **How do I add a new user in the Hub?** *Admins can create users from the Users tab.* Steps: 1. Click on **Users** in the left menu 2. Click **+ Add User** 3. Fill in the user’s name, email, phone, and assign a role 4. Assign them to groups/devices 5. Click **Save** The user will receive an email invitation to activate their account. --- **Can I send messages from the Hub to devices or app users?** *Yes — messages can be sent to any connected device or user from the Messages tab.* Steps: 1. Go to **Messages** 2. Click **+ New Message** 3. Choose recipient(s): individuals, groups, or devices 4. Compose your message (up to 160 characters for SMS/satellite) 5. Click **Send** You can also attach check-ins or custom forms, depending on your setup. --- **Can I view and export message history?** *Yes — the Hub stores a full history of sent and received messages.* To view or export: - Go to **Messages** - Filter by date range, user, or device - Click the **Export** icon (CSV format available) Admins can also access message logs in the **Reports** or **Devices** sections for auditing purposes. --- **How do I sync contacts or messages to a device?** *Use the inReach Sync App to push updates to your device.* Steps: 1. Log into the Hub and update contacts or messages 2. Download the **Garmin inReach Sync App** 3. Connect your device via USB 4. Launch the Sync App — it will automatically apply your updates > Note: This step is only required for inReach devices. The app syncs automatically. --- **Why aren’t my updates showing on the device?** *Check that the device was synced after changes were made in the Hub.* Make sure the user: - Used the inReach Sync App - Has the latest firmware - Is connected to Wi-Fi or satellite (for app-paired syncs) If updates fail to appear, please use the Contact Support button at the top-right of the Customer Portal. --- **Where can I run reports on usage and activity?** *The Reports section provides exports for messages, locations, check-ins, SOS events, and more.* Common reports: - Device movement summaries - Messaging volume - SOS activation logs - Form submission audits - Geofence breach events Reports can be exported in PDF or CSV depending on format. --- **What should I do if the Hub is unresponsive or buggy?** *Try the following steps first:* - Refresh your browser or try another (Chrome recommended) - Clear cache/cookies - Check for blocked content (e.g., ad blockers or firewalls) - Log out and back in If issues persist, please use the Contact Support button at the top-right of the Customer Portal to submit a support request with screenshots and a description of what happened. --- **Does the Hub work on mobile devices?** *It’s accessible via mobile browser but is optimized for desktop use.* For mobile use cases, we recommend using the EVERYWHERE App instead. --- **Can I track usage and user activity in the Hub?** *Yes — admins can view logs of user actions, message history, and login timestamps.* This is helpful for compliance, auditing, or reviewing mission timelines. --- **How do alerts work in the EVERYWHERE Hub?** *Alerts notify users of critical events such as SOS activations, geofence breaches, or device inactivity.* You can view alerts by clicking the **bell icon** in the upper-right corner of the Hub. From there, filter by: - Alert type (SOS, offline, boundary, message) - Time range - Affected device or user Alerts must be dismissed manually or in bulk to improve performance. --- **Can I configure custom alert thresholds?** *Yes — admins can set alert rules for geofences, location inactivity, or other parameters.* Under the **Alerts** or **Geofences** sections, you can: - Set specific time-based triggers (e.g., device offline \> 6 hours) - Create location-based alerts (e.g., entering/exiting a zone) - Configure alert routing to notify specific users or roles --- **Does the Hub support TAK integration?** *Yes — the Hub supports integration with TAK servers via plugin and API.* Supported features: - Real-time location sync to TAK - Messaging via the ATAK plugin - SOS forwarding to TAK overlays - Inbound/outbound message sync (when connected) > TAK integration availability depends on your service tier. Contact **support@everywherecomms.com** to enable or configure it. --- **What is the Factal integration?** *Factal integration enables live incident alerting for global events, like natural disasters, violence, or threats.* Once activated, Factal will display alert markers on the Tracking map based on severity. > Currently, alerts are shown for severity level 5 only. > Customization of alert levels is not supported at this time. --- **How do I import a list of users or devices?** *Use the **Import** feature in the People or Devices tab.* To bulk import: 1. Download the provided template (CSV or XLSX) 2. Fill in user/device data (name, email, IMEI, etc.) 3. Upload the file via the Import button 4. Assign roles or groups as needed EVERYWHERE Support can assist with bulk onboarding if needed. --- **Can I bulk upload geofences?** *Yes — use the KML upload tool from the Devices section.* To permanently save fences: 1. Navigate to **Devices** 2. Select a device or group 3. Use the **Upload KML** option to add multiple zones Fences uploaded from the Tracking page are temporary and session-based. --- **Can I manage multiple devices at once?** *Yes — bulk actions are available for device settings, tracking modes, and assignment.* From the Devices tab, use multi-select to: - Assign devices to groups - Update tracking intervals - Activate/deactivate devices - Download summaries --- **What are some best practices for Hub administrators?** *Follow these guidelines to keep your Hub organized, secure, and efficient:* - Create logical Display Groups by team, location, or mission - Regularly review and clean up old Alerts to maintain performance - Use role-based access for least-privilege permissions - Sync inReach devices regularly after updating contacts or messages - Monitor reports monthly for device activity and usage - Work with EVERYWHERE Support during major rollouts or deployments --- **How can I get help or report an issue with the Hub?** *Contact the Support team directly at:* 📧 [https://www.everywherecomms.com/contact-support.html](https://www.everywherecomms.com/contact-support.html) Include: - A short description of the issue - Affected user/device - Screenshots (if possible) - Timestamp of the problem You’ll typically receive a response within 1 business day. - [Getting Started](https://info.everywherecomms.com/knowledge/getting-started?hsLang=en#main-content) - [Welcome to EVERYWHERE](https://info.everywherecomms.com/knowledge/getting-started?hsLang=en#welcome-to-everywhere) - [Device Activation](https://info.everywherecomms.com/knowledge/getting-started?hsLang=en#device-activation) - [Connectivity & Pairing](https://info.everywherecomms.com/knowledge/getting-started?hsLang=en#connectivity-pairing) - [First-Time Admin Setup](https://info.everywherecomms.com/knowledge/getting-started?hsLang=en#first-time-admin-setup) - [Field Devices & App](https://info.everywherecomms.com/knowledge/field-devices-app?hsLang=en#main-content) - [Messaging](https://info.everywherecomms.com/knowledge/field-devices-app?hsLang=en#messaging) - [Notifications & Alerts](https://info.everywherecomms.com/knowledge/field-devices-app?hsLang=en#notifications-alerts) - [Tracking & Location](https://info.everywherecomms.com/knowledge/field-devices-app?hsLang=en#tracking-location) - [SOS Basics (User View)](https://info.everywherecomms.com/knowledge/field-devices-app?hsLang=en#sos-basics-user-view) - [Device Guides](https://info.everywherecomms.com/knowledge/field-devices-app?hsLang=en#device-guides) - [Check-ins](https://info.everywherecomms.com/knowledge/field-devices-app?hsLang=en#check-ins) - [Hub for Admins](https://info.everywherecomms.com/knowledge/hub-for-admins?hsLang=en#main-content) - [Device Management](https://info.everywherecomms.com/knowledge/hub-for-admins?hsLang=en#device-management) - [Alerts & Notifications](https://info.everywherecomms.com/knowledge/hub-for-admins?hsLang=en#alerts-notifications) - [Tracking & Location](https://info.everywherecomms.com/knowledge/hub-for-admins?hsLang=en#tracking-location) - [Reports & Analytics](https://info.everywherecomms.com/knowledge/hub-for-admins?hsLang=en#reports-analytics) - [Features](https://info.everywherecomms.com/knowledge/hub-for-admins?hsLang=en#features) - [User & Device Management](https://info.everywherecomms.com/knowledge/hub-for-admins?hsLang=en#user-device-management) - [SOS & Safety](https://info.everywherecomms.com/knowledge/sos-safety?hsLang=en#main-content) - [Initiating SOS](https://info.everywherecomms.com/knowledge/sos-safety?hsLang=en#initiating-sos) - [Cancelling SOS](https://info.everywherecomms.com/knowledge/sos-safety?hsLang=en#cancelling-sos) - [SOS Escalation Flow](https://info.everywherecomms.com/knowledge/sos-safety?hsLang=en#sos-escalation-flow) - [Testing SOS & Signal](https://info.everywherecomms.com/knowledge/sos-safety?hsLang=en#testing-sos-signal) - [Safety Best Practices](https://info.everywherecomms.com/knowledge/sos-safety?hsLang=en#safety-best-practices) - [Knowledge & Resources](https://info.everywherecomms.com/knowledge/knowledge-resources?hsLang=en#main-content) - [FAQs](https://info.everywherecomms.com/knowledge/knowledge-resources?hsLang=en#faqs) - [Quick Help](https://info.everywherecomms.com/knowledge/knowledge-resources?hsLang=en#quick-help) - [Integrations](https://info.everywherecomms.com/knowledge/knowledge-resources?hsLang=en#integrations) - [Billing](https://info.everywherecomms.com/knowledge/knowledge-resources?hsLang=en#billing) - [Announcements & Updates](https://info.everywherecomms.com/knowledge/knowledge-resources?hsLang=en#announcements-updates) [![EVERYWHERE\_logo\_Color\_Connected-1](https://info.everywherecomms.com/hs-fs/hubfs/EVERYWHERE_logo_Color_Connected-1.webp?width=250&height=45&name=EVERYWHERE_logo_Color_Connected-1.webp "EVERYWHERE_logo_Color_Connected-1")](https://everywherecomms.com/) Copyright © 2026, EVERYWHERE Communications